Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Convenient location
Beautiful surroundings
Unpleasant room smell
Mediocre dining experience
7.8/10
Very good
Rooms
8.0
Location
8.8
Service
7.5
Dining
7.0
Guest reviews
7.8/10
based on 4 reviews
8.4
8.4/10 based on 598 reviews
Isaac
United States,
November
2023
6.6/10
My stay at the hotel had its ups and downs. The rooms were comfortable, but there was a persistent smell in one of them, hinting at previous incidents. The service was a mix of friendly help and a couple of misunderstandings that caused unnecessary hassle. The location was convenient, but the dining experience fell short of expectations. Despite some issues, the overall experience was positive and the beauty of the surroundings made up for the shortcomings.
Rooms
7.0
The rooms were comfortable, but one had a lingering unpleasant smell.
Service
6.0
The staff provided friendly service overall, but there were some misunderstandings that caused inconvenience.
Location
8.0
The location was convenient, right next to Ballymena, but lacked seating in some areas.
Dining
5.0
The dining experience was mediocre, with a limited buffet style offering.
Facilities
7.0
The facilities were sufficient for a comfortable stay.
Convenient location
Unpleasant room smell
Peter
United Kingdom,
August
2023
8.2/10
I had a wonderful stay at this hotel. The rooms were excellent, great location, and the staff was incredibly friendly. The hotel was very clean, tidy, and had plenty of space. However, the dining experience was mediocre. The location was beautiful with amazing areas for photos. Overall, a pleasant and relaxing experience.
Rooms
9.0
The rooms were spacious, spotless, and had plenty of space.
Service
8.0
The service was friendly and helpful, especially from Martin.
Location
9.0
I was lucky with the weather, which allowed me to enjoy the surroundings. The location is excellent and well maintained, with beautiful areas for photo shoots.
Dining
7.0
The dining experience was first-class with very good service. However, the bread was mediocre.
Facilities
8.0
The hotel offers a range of facilities for a comfortable stay.
Lewis
United Kingdom,
July
2023
8.2/10
My stay at the hotel was excellent overall. The staff were pleasant, welcoming, and attentive. However, there was a lot of noise above the conservatory due to a function happening there, which was a bit disruptive.
Rooms
8.0
The rooms were comfortable, adding to the ambience of the hotel. There were areas to sit down apart from the bed, which I appreciated.
Service
7.0
The staff were outstanding, except for the issue with being charged for smoking in the room, which I did not do. They were friendly and helpful during my stay.
Location
9.0
The vintage look and setting of the hotel made my stay memorable. I enjoyed sitting outside in the well-maintained surroundings.
Dining
9.0
The dining experience was first-class, although there were minor issues like the lack of tea spoons and no tea cups. Overall, the food was amazing and the staff were accommodating.
Facilities
8.0
The hotel offered various facilities like room service, car hire, and valet parking. These added convenience to my stay.
Edward
United Kingdom,
July
2023
8.2/10
The hotel is situated in the Galgorm area of Ballymena, surrounded by beautiful gardens and well-located for attractions in the area. The rooms have received a refurbishment and offer a comfortable stay, although some breakfast items were not restocked promptly. The service is friendly and welcoming, with separate spaces for functions to ensure a relaxing experience. The dining options are varied, although noise disturbances affected one guest's rest. Overall, the hotel provides a pleasant stay with minor areas for improvement.
Rooms
8.0
The rooms, recently refurbished, provided a comfortable stay despite being small. Some breakfast items needed restocking.
Service
9.0
The staff were really nice and made the stay relaxing. They ensured separate spaces for functions, maintaining a peaceful environment.
Location
9.0
The hotel's location in the Galgorm area of Ballymena, surrounded by beautiful gardens, offers a superb setting close to attractions.
Dining
7.0
The dining options were varied and of high quality, although disturbances from noisy guests impacted one's rest.
Facilities
8.0
The hotel provides various services and amenities to enhance the stay.